Return & Refund Policy

We want you to have a smooth and satisfying experience. Please read the policy below before placing an order.

1. Eligibility for Return

• Returns are accepted only for damaged, defective, or incorrect items.
• You must raise a return request within 48 hours of delivery.
• An unboxing video or clear photos showing the issue are required as proof.
• Items must be unused and in their original packaging.

2. Non-Returnable Items

• Products that are used, washed, or altered.
• Minor variations in color, texture, or design (as many items are handcrafted).
• Items damaged due to mishandling after delivery.

3. Refund Policy

• Refunds are processed only after the returned item is received and inspected.
• If approved, the refund will be issued to the original payment method within 5–7 business days.
• In case of prepaid orders, full refund will be provided.
• For Cash on Delivery orders, you will be asked to share bank details for refund processing.

4. Replacement Policy

• Replacement is offered only for damaged, defective, or wrong items.
• If the same product is unavailable, a refund will be processed instead.

5. Return Process

• Email your request with order details and proof of issue to:
• alisha02012001@gmail.com
• Once approved, return instructions will be shared.
• Do not send products back without confirmation.

6. Shipping Charges

• If the return is due to our error (damaged/wrong item), return shipping will be covered.
• For any other approved returns, shipping costs may be deducted from the refund.

7. Important Notes

• Religious idols and decor items are delicate; please handle with care.
• Slight imperfections are natural in handmade products and not considered defects.

For any assistance, feel free to reach out via the support email above.